Return and Exchange Policy
At Kaafi, we strive to ensure complete customer satisfaction with our products and services. If you are not satisfied with your purchase, we are here to assist you through our flexible return and exchange policy.
Return and Exchange Conditions
- Return Period: You can request a return or exchange within 14 days from the date of receiving the product.
- Product Condition: The product must be unused, in its original condition, with all accessories and original packaging.
- Receipt: Please provide the receipt or proof of purchase when requesting a return or exchange.
Return and Exchange Process
- Contact Us: Reach out to our customer service team via email or phone to submit a return or exchange request.
- Return the Product: Carefully pack the product and return it to the address provided by our customer service team.
- Processing: Once we receive the product and inspect its condition, we will process your return or exchange request. A refund will be issued, or a replacement product will be sent, as per your request.
Shipping Costs
- Free Returns: We offer free returns for defective or damaged products.
- Standard Returns: The customer may bear the shipping costs when returning products for reasons unrelated to defects or damage.
Contact Us
If you have any questions or need assistance regarding your return or exchange request, feel free to contact us via email or phone. Our customer service team is here to help and ensure your complete satisfaction with your experience at Kaafi.
We thank you for your trust in Kaafi. We appreciate your business and are committed to providing the best possible service.